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Thinking Out Loud: Takeshi Natsuno
Having a huge customer database doesn’t guarantee extra sales, and interacting with customers on the go using wireless is an…
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Whiteboard: the Collaboration Triangle
The Collaboration Triangle whiteboard is available as an Adobe Acrobat PDF document optimized for screen viewing or printing. Getting IT…
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Analysis: Broadband – Trouble on the Line
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Book Brief: Anytime, Anywhere
Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service to Their Customers By Robert Spector Perseus Publishing, February 2002…
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Thinking Out Loud: Thomas Murphy
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Review: The Company of the Future
The Company of The Future: How the Communications Revolution is Changing Management by Frances Cairncross Harvard Business School Press, 2002…