Leadership
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Guardian Life CIO: Caution in the Cloud
Frank Wander has what he thinks is the perfect technique for getting the most out of the slowly maturing cloud…
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The Secrets of Software Success
Businesses can routinely spend millions of dollars on software packages that show enormous promise. But what happens when no one…
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Getting a Customer View
You’d think that if any industry could skate by with poor customer marks, it would almost certainly be a franchised…
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Fully Integrated
I’ve never been a fan of best-of-breed infrastructure approaches. Too many moving parts usually overcome the promised improvements from using…
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Building a World-Class IT Shop
Plenty of CIOs consider their IT operations to be “world class,” but what does that really mean? In his new…
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Prepare for Your Next Position. . .Now
Some colleagues have told me that CIO stands for “Career Is Over.” I don’t think so. Of course, if you…
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The Rise of Enterprise 2.0
Andrew McAfee may have been a Web 2.0 skeptic before he coined the phrase “Enterprise 2.0” in 2006, but now…
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Do You Have ‘Raving Fans`?
We work in a customer-service business. While this may seem obvious, the way I see some IT executives interface with…
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5 Ways to Flub Customer Service
Customers are rarely satisfied with the service businesses provide. Understanding those complaints, as well as the processes and technologies associated…
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Cloud Computing`s Sky-High Hype
Hype and IT go hand in hand. From local area networking to the Internet, new computing paradigms regularly come on…