Why a Total Communications Strategy Makes Sense
Why a Total Communications Strategy Makes Sense
A total communications strategy can help address business priorities centered on driving innovation and developing mobile- and cloud-based IT solutions.
Top Reasons For One Service Provider
59% of IT decision-makers are looking for cost savings, 53% want to increase employee productivity, 49% need more control and better application performance, 43% demand greater flexibility when they switch to a single provider
Appeal of a Total Communications Strategy
75% U.S. IT decision-makers interested in telecommunications said they are open to switching from their existing provider to help fill the gaps in their current package.
What Decision-Makers Want From One Provider
Asked what they want from one communications provider, 69% of IT decision-makers want new services available faster. 69% want their provider to deliver on promises.
The Need to Be Understood
61% of respondents seek a provider that understands the complexity of their business.
Customer Satisfaction
Asked whether customer satisfaction is enough, 80% of respondents said customer experience is paramount when choosing a communications provider.
Dissatisfaction With Current Suppliers
Only 24% of respondents said they are happy with their existing communications suppliers.
Top IT Communications Investments
63% of respondents consider security and compliance their single biggest business priority.
Upgrading IT Infrastructure a Priority
86% of respondents consider developing and upgrading their IT infrastructure as their greatest business priority.
