IT Strategy
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Trend 27: Knowledge Management Regains Respect
CIOs haven’t given up on its promise. Knowledge management has long suffered a bad rap as a sexy technology that…
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Trend 30: (Some) Vendors Try Harder
If some vendors can dramatically improve, why can’t others? The outsourcing and telecom vendors have been the lowest-scoring industries in…
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How the Customer Satisfaction Survey Was Done
What does the survey measure? CIO Insight’s 2005 Vendor Value Survey measures how U.S.-based IT executives generally perceive the value…
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Excelling in Spots: Customer Evaluations by Category
Enterprise Applications SAP retains the top ranking for the third year. SAP is a company that inspires strong feelings among…
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Winners and Losers: Survey Shows Shifts in Customer Esteem
In past surveys, consulting, outsourcing and telecom firms fared poorly. But this year, Accenture and Deloitte dramatically improved their scores,…
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Are Your Vendors Fighting to Keep You Happy?
It’s amazing how much better a vendor can get when new competitors turn up the heat. In previous vendor value…
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Open Source Turns Strategic
The fear, uncertainty and doubt that has surrounded open source since its inception seems to be dissipating. A resounding 81…
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What Does Wall Street Think of Your Technology?
Will announcing an IT investment help or hurt your company’s stock price? That’s among the hardest questions for a CIO…
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CIOs Shift: Focus is On Revenue, Not on Saving Money
Achieving growth is the order of the day: According to this month’s CIOInsight study on alignment, 80 percent of for-profit…