IT Strategy
Explore Articles
-
The 40 Most Important IT Vendors
Overview: CIOs Tell Vendors to Get With the Program Those grumbling sounds from the CIO’s office are starting to grow…
-
Despite IT Support, Customer Service Is Getting Worse
In an ideal world, customer service ought to improve every year. But this year’s survey suggests that service levels are…
-
New CIO Insight Survey Finds Sales And Marketing Software Missing Mark
Applications rarely become ubiquitous, no matter how much fuss and bother there has been about them. Case in point: the…
-
The Web Is the Most Common Way to Sell
The “e” in “e-commerce” now stands for “everyday.” The Internet, once a novelty, then an important customer service and sales…
-
October 2006 Business Process Improvement Survey: Pushing for a Process Edge
You can buy a used copy of Michael Hammer and Jim Champy’s 13-year-old book, Reengineering the Corporation: A Manifesto for…
-
August 2006 IT Organization Survey: IT’s Future is Brighter Than You Think
According to the results of this month’s survey on the future of the IT organization, corporate IT departments are going…
-
July 2006 Survey: The Bitter Truth About ROI
After running surveys on ROI in 2003 and 2004, we decided to take a sabbatical. Despite the ongoing pressure to…