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The 40 Most Important IT Vendors

CIO Insight Staff

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December 4, 2006

Overview: CIOs Tell Vendors to Get With the Program Those grumbling sounds from the CIO’s office are starting to grow…
Despite IT Support, Customer Service Is Getting Worse

Allan Alter

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November 21, 2006

In an ideal world, customer service ought to improve every year. But this year’s survey suggests that service levels are…
New CIO Insight Survey Finds Sales And Marketing Software Missing Mark

Allan Alter

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November 14, 2006

Applications rarely become ubiquitous, no matter how much fuss and bother there has been about them. Case in point: the…
Hoarding Information Isn’t Always the Path to Profits

Allan Alter

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November 7, 2006

Companies have boosted IT spending in order to collect more customer data. But they aren’t necessarily reaping the benefits of…
Opportunity Is Knocking. Is Anyone Home?

Allan Alter

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November 6, 2006

The current economic expansion is five years old, and IT executives expect the good times will continue: 80 percent of…
The Web Is the Most Common Way to Sell

Allan Alter

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October 31, 2006

The “e” in “e-commerce” now stands for “everyday.” The Internet, once a novelty, then an important customer service and sales…
October 2006 Business Process Improvement Survey: Pushing for a Process Edge

Allan Alter

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October 27, 2006

You can buy a used copy of Michael Hammer and Jim Champy’s 13-year-old book, Reengineering the Corporation: A Manifesto for…
September 2006 Security Survey: It Can’t Happen Here—But It Does

Allan Alter

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October 3, 2006

Bad things happen to good customers. In the past few months, laptops containing Social Security numbers or customer information were…
August 2006 IT Organization Survey: IT’s Future is Brighter Than You Think

Allan Alter

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September 6, 2006

According to the results of this month’s survey on the future of the IT organization, corporate IT departments are going…
July 2006 Survey: The Bitter Truth About ROI

Allan Alter

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August 4, 2006

After running surveys on ROI in 2003 and 2004, we decided to take a sabbatical. Despite the ongoing pressure to…

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