Innovation
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What the Hell Does Web 2.0 Mean, Anyway?
Just what does “Web 2.0” mean, anyway, and why should a CIO care? A lively debate on those subjects is…
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Bad E-mail Response Equals Bad Customer Relations
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Pfizer Uses RFID to Fight Viagra Counterfeiters
No one likes a faker, especially when one’s health, money and good time are on the line. That’s why Pfizer…
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Despite Collaboration Tools, for Teams, Location Matters
It’s conventional wisdom that the best productivity in software engineering comes from teams that work in the same location and…
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Healthcare IT’s Terminal Illness
It’s no surprise that healthcare IT is a disgrace. But I’ve begun to wonder if healthcare’s IT failings are more…
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Why Johnny Can’t Stop Sharing Files
A few statistics have been bothering me for a while. Here’s one: 72 percent of Americans between 18 and 29…
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Silos and Politics Cause War With the Wrong Enemy
Patrick Lencioni knows a thing or two about dysfunction. As president of The Table Group, a San Francisco-area management consulting…