Demand for Self-Service BI Tools Expected to Grow
Liberating Business Users
90% of respondents said it is important for business users to access data and information they need without IT. 24% of businesses have bought BI tools without IT’s help—a growing trend.
DYI BI Offers Flexibility
88% of business users want to accomplish tasks on their own time, and 83% said their organization wants to be more data-driven.
What Self-Service BI Enables
Increased operational efficiency: 87%, Faster response to changing conditions: 86%, Able to be more competitive: 82%, Increased customer satisfaction: 83%, Shared understanding of business operations: 84%, Empowers employee decision-making: 81%
Self-Service BI Decreases Requests of IT
Respondents said self-service BI results in fewer report requests of IT, with a 37% average reduction and a 30% median reduction. 14% of IT respondents said there is no reduction in requests.
Investment in Self-Service BI to Grow
Although only 22% of business users currently use self-service BI tools, 84% of IT organizations expect to invest in them during the next two years.
Businesses Move Ahead Without IT
24% of businesses have already bought self-service BI tools independent of IT’ s signoff. This is becoming more and more common.
IT Problems Limit Adoption
Asked what is limiting adoption of self-service BI, respondents said: Limited budget: 48%, Business user skill set: 48%, Data security and access control: 38%, Lack of IT support: 30%, Lack of executive support: 27%, BI tools are hard to use: 23%, No demonstrated or forecasted need: 20%
