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The High Cost of Poor Customer Service
These days, every company claims it places a premium on customer service. Unfortunately, the facts speak otherwise. A just-released…
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Tube Specialties Manufactures a Better ERP
The complexities of enterprise resource planning (ERP) are not lost on most business and IT executives. In many cases,…
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Putting Wearables to Work
Over the last few years, hype over wearables has reached a fevered pitch. Although Google Glass has disappeared (for…
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Goodwill Embraces the Benefits of Virtualization
One of the biggest challenges for charitable organizations is putting dollars to work in the most effective way possible.…
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Event Management 101: URI Simplifies Planning
Planning and managing large events is a complex and challenging task. Scheduling sessions, preparing brochures, overseeing registrations and payments,…
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When Employees Disregard IT Policies
Serving as IT captain for today’s enterprise is a bit like herding cats. It seems as though every department…
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Enterprise Security Gets Cloudy
The complexities and subtleties of cyber-security continue to grow—and, unfortunately, enterprise business and IT leaders aren’t keeping up. According…
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It Is Personal: Balancing Personalization, Privacy
One of the epic struggles for all businesses is balancing personalization and privacy. As the digital age unfolds, organizations—and…
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University Graduates to Better Network Security
Protecting a university network is no simple task. Intrusions, malware and other cyber-maladies pop up on a regular basis,…
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Why Data Oversharing Is a Major Security Concern
The complexities and subtleties of cyber-security continue to grow—and, unfortunately, enterprise business and IT leaders aren’t keeping up. According…