Better management of voice over IP technology as well as enhanced management of call center activities is the focus…
IBM’s Tivoli unit on Sept. 7 went after midmarket IT shops with the latest release of its Tivoli Provisioning…
The sale of IP phones went through the roof over the last year, and especially in the second quarter,…
Cisco Systems on July 31 let the next shoe drop in its bid to raise its stature as a…
Ten major IT vendors including IBM, Microsoft, Intel and Hewlett-Packard on July 31 launched a standards initiative to create…
CA’s financial problems continue to dog the software behemoth’s attempts to move its business forward. The latest in a…
BMC Software on July 17 turned its attention to data center optimization when it launched updated releases of several…
With voice over IP consumer usage poised to become a mass market, existing users are fairly satisfied with their…
Everybody talks a good game when it comes to service-level management. But how many enterprises and service providers perform…