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Unproductive Workers? Check Your Management Skills
Enhancing worker productivity has been a mission for enterprises since the days of the industrial revolution, when management science…
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Why Tech Skepticism Works
Many of the people I encounter in IT are what I would lovingly call “gadget guys & gals.” Think…
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Do You Have ‘Raving Fans`?
We work in a customer-service business. While this may seem obvious, the way I see some IT executives interface…
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People: Your Best Investment
As I’ve said on numerous occasions, one of the only real competitive advantages any organization has is its people.…
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Task Mastering in IT
The last time I checked, The Standish Group (which tracks these things) stated that approximately 34 percent of IT…
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Key Questions on Recruitment
In good times and bad, every organization looks for ways to differentiate themselves from the pack. In this day…
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Debunking Innovation`s Buzz
The buzz around innovation is inescapable. It’s impossible today to open a trade journal or attend a conference without…
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Developing Effective Partnerships
Several words get bandied about far too often in the English language. One of them is “partnership.” I’ve heard…