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Opinion: John Parkinson on the Ins and Outs of Benchmarking your IT Department
Late in 2005, the CIO of a fortune 20 company whom I have known for many years asked me…
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Decision-Support Systems: Lessons from the Military
A couple of decades ago I was involved in a project to review some extremely sophisticated decision support technology—the…
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Windows Vista and The Price of Productivity
In my last column, I wrote at some length about the potential for a significant productivity gain from the…
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Windows Vista and Productivity Implications of the User Experience
Usability has always been a big—and sometimes badly handled—issue in information systems design. Ever since Apple launched the current…
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Assets Add Up; But Asset Software Sometimes Doesn’t
I just finished a fascinating piece of work for a client who wanted to launch an IT Asset Management…
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Management May Be the Ultimate Limit on Growth
Last week I spent a lot of time thinking about the changing role of service providers as the technologies…
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In Software Development, Quality Matters
For much of the past week, I have been debating software quality and how to measure it with one…
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What’s The Real Cost of Your Offshore Operations?
Last week in this space I looked at the loss of productivity that occurs when the members of a…
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Despite Collaboration Tools, for Teams, Location Matters
It’s conventional wisdom that the best productivity in software engineering comes from teams that work in the same location…
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IT Vendors Disappoint The Biggest Companies
Just 26 publicly traded U.S. Companies posted revenues of more than $50 billion in 2004 (allowing for various fiscal…