Having a huge customer database doesn’t guarantee extra sales, and interacting with customers on the go using wireless is…
Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service to Their Customers By Robert Spector Perseus Publishing, February…
Last month, the confidence meter recorded its best results ever; this month, confidence levels have settled back somewhat. CIOs…
Global Information Technology and Electronic Commerce: Issues for the New Millennium Edited by Prashant C. Palvia, Shailendra C. Jain…
Whiteboard: The Collaboration Triangle By Steven Alter Getting IT and technology users to collaborate effectively has never been easy.…
Survival Is Not Enough: Zooming, Evolution and the Future of Your Company By Seth Godin The Free Press, 2002…