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Customer Service Needs Improved IT Support
Customer Service IT Support Dialed In 79% of consumers still prefer to use the phone to interact with a…
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Nonstop Tech is Taking a Toll on Americans
Nonstop Tech Shrinking Gains 71% of Americans believe that tech has improved the overall quality of our lives, down…
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Creating Business Value Through IT Consumerization
By Jack Cooper, Evangelos Katsamakas and Aditya Saharia IT consumerization refers to the increasingly transformational impact of consumer IT…
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Four Tech Skills on the Rise—and Four in Decline
Tech Skills Programming Talent on the Decline IT candidates with traditional skills, such as Cobol, Delphi/Object Pascal and Transact-SQL…
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Capturing the Value of IT Services
By Kevin Sawyer In his recent CIO Insight article “How the Federal Government Controls IT Spending,” my colleague Eric…
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CIOs Taking Slow, Steady Hiring Approach
Steady Hiring Growth Niche 11% of CIOs say they’ll expand their IT teams in the fourth quarter of 2013,…
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How Obamacare Will Impact IT
By C.J. Ravi Sankar As the U.S. health-care industry begins implementing the Patient Protection and Affordable Care Act (PPACA),…
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The H-1B Visa Conundrum
By Esteban Herrera We’ve recently seen much debate and discussion about the proposed legislation to change existing policies governing H-1B…
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Data Centers Getting Bigger—and Leaner
Bigger Data Center Ante Up 36% of data center operators are seeing data-center budgets growing more than 10%. Storage…
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CIOs Focusing on Cloud Application Performance
Cloud Application Performance Top Five IT Investment Areas for 2013 Cloud infrastructure tops the list but by a small…