Customer Service IT Support Dialed In 79% of consumers still prefer to use the phone to interact with a…
Nonstop Tech Shrinking Gains 71% of Americans believe that tech has improved the overall quality of our lives, down…
By Jack Cooper, Evangelos Katsamakas and Aditya Saharia IT consumerization refers to the increasingly transformational impact of consumer IT…
Tech Skills Programming Talent on the Decline IT candidates with traditional skills, such as Cobol, Delphi/Object Pascal and Transact-SQL…
By Kevin Sawyer In his recent CIO Insight article “How the Federal Government Controls IT Spending,” my colleague Eric…
Steady Hiring Growth Niche 11% of CIOs say they’ll expand their IT teams in the fourth quarter of 2013,…
By C.J. Ravi Sankar As the U.S. health-care industry begins implementing the Patient Protection and Affordable Care Act (PPACA),…
By Esteban Herrera We’ve recently seen much debate and discussion about the proposed legislation to change existing policies governing H-1B…
Bigger Data Center Ante Up 36% of data center operators are seeing data-center budgets growing more than 10%. Storage…
Cloud Application Performance Top Five IT Investment Areas for 2013 Cloud infrastructure tops the list but by a small…