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Silos and Politics Cause War With the Wrong Enemy
Patrick Lencioni knows a thing or two about dysfunction. As president of The Table Group, a San Francisco-area management…
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In E-Commerce, Small is the New Big
In January 2003, Jim Cantalupo, then the CEO of McDonald’s Corp., found himself in unfamiliar territory. For the first…
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Book Brief: Coaching and Feedback for Performance
Coaching and Feedback for Performance Duke Corporate Education Dearborn Trade Publishing Dec. 2005; 112 pages, $16.95 Part of a…
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Travel Service Makes More Than Flight Connections
Peter Shankman recoils at the suggestion that he’s created some kind of airborne dating service with AirTroductions, a Web-based…
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The Politics of Innovation
Can’t we all just get along? That’s the question being asked by many in the technology workforce, ever since…
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Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences
Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences Steve Diller, Nathan Shedroff and Darrel Rhea New Riders Publishing,…
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Our January Issue, In Brief
Opinion: The Legal Jungle Why Johnny Can’t Stop Sharing Files By Larry Downes Given that 72 percent of young…
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Cell-Phone Map Uncovers Connection Patterns
Researchers at MIT have mapped cell phone usage in Graz, Austria, providing a unique look at communications patterns. The…
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Weak Speech Recognition Leaves Customers Cold
Problem: Companies need to take a more realistic approach to speech technologies. Recently, a potential Amtrak customer called the…