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The List: The Top 40 Vendors by Ranking
CIO Insight‘s annual Vendor Value study had some surprising results this year. A newcomer to the list—CDW—takes first place,…
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CIOs to Vendors: Get With the Program
Value scores: down. reliability scores: down. Customer loyalty: no surprise—these numbers are down, too. Increasingly, CIOs are disappointed and…
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Can IT Use Open Source Methods To Write Internal Code?
DTE Energy in Detroit, a diversified $9 billion energy company that includes Detroit Edison, Michigan Consolidated Gas Company and…
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Despite IT Support, Customer Service Is Getting Worse
In an ideal world, customer service ought to improve every year. But this year’s survey suggests that service levels…
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New CIO Insight Survey Finds Sales And Marketing Software Missing Mark
Applications rarely become ubiquitous, no matter how much fuss and bother there has been about them. Case in point:…
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Robert Reich: Democratic Victory Won’t Change Economic Policies Affecting IT Workforce
Robert Reich, who was secretary of labor under president Bill Clinton and is now a professor of public policy…
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SIM President: Where CIOs Need To Focus Now
In his dual role as incoming president of the Society for Information Management and CIO of Altria Group Inc.,…